SHIPPING & RETURNS
1. General Information
This Shipping & Returns Policy applies to purchases made through online store available at: www.kardaszkurdas.com (hereinafter: “the Store”) within the European Union. It is drafted in accordance with Directive 2011/83/EU and Directive 2019/771.
2. Shipping Policy
The Store operates in compliance with applicable EU consumer protection laws.
2.1 Delivery Area
We deliver within the European Union. Delivery to non-EU countries may be subject to additional customs duties and taxes, which are the responsibility of the customer.
2.2 Processing Time
Orders are processed within 2 weeks - due to the non-mass nature of our brand, the precise sewing of each piece, one by one, the waiting time for the ordered product may be extended to two weeks from the date of order, unless a different date is indicated for the product.
2.3 Delivery Time
Estimated delivery time:
- domestic (within Poland): 3–5 business days
- within EU: 3–10 business days
- non-EU countries: 7- 14 business days
Delivery times are indicative and may vary due to external factors.
2.4 Shipping Costs
Shipping costs are displayed before completing the purchase and depend on destination and selected shipping method.
2.5 Transfer of Risk
The risk of loss or damage passes to the consumer once the goods are delivered to the consumer or a third party designated by the consumer (Article 20 of Directive 2011/83/EU).
3. Return & Exchange Policy
3.1 Right of Withdrawal (Returns Without Reason)
3.2 14-Day Withdrawal Period
In accordance with Directive 2011/83/EU, consumers have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which:
the consumer acquires physical possession of the goods or a third party indicated by the consumer acquires physical possession of the goods.
3.3 How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, the consumer must inform us of their decision by:
- email: kardaszkurdas@gmail.com
- written statement sent to: Zakopiańska 9, 30-418 Cracow, Poland
The consumer may use a model withdrawal form but it is not mandatory.
3.4 Effects of Withdrawal
If the consumer withdraws from the contract:
All payments received, including standard delivery costs (excluding additional costs resulting from choosing a more expensive delivery method), will be reimbursed within 14 days.
Reimbursement will be made using the same payment method used for the initial transaction unless otherwise agreed.
We may withhold reimbursement until we have received the returned goods or proof of return.
3.5 Return of Goods
The consumer must send back the goods within 14 days from notifying us of withdrawal.
Unless otherwise agreed, the consumer bears the direct cost of returning the goods.
The consumer is only liable for diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
4. Faulty or Non-Conforming Goods (Legal Guarantee)
In accordance with Directive 2019/771, consumers are entitled to goods that conform to the contract.
If goods are defective or not in conformity with the contract, the consumer has the right to: request repair or replacement, request a price reduction, or withdraw from the contract (if the defect is significant).
The Store is liable for lack of conformity existing at the time of delivery and becoming apparent within 2 years from delivery.
Complaints should be submitted to:
- email: kardaszkurdas@gmail.com
- address: Zakopiańska 9, 30-418 Cracow, Poland
Complaints should include:
-Customer's name and surname,
-order number,
-description of the problem,
-photos of the product, if they can help resolve the complaint,
-preferred resolution method.
The Seller will review the complaint within 14 days of its receipt.
If the complaint is accepted, the Seller will take action in accordance with applicable regulations, including repairing the product, exchanging the product, reducing the price, or refunding the payment.
Complaints do not cover damage resulting from improper use, improper care, washing not in accordance with the label, or normal wear.
5. Refund Processing Time
Refunds for approved returns or complaints are processed within 14 days from:
receipt of returned goods or confirmation of valid complaint.
6. Data Protection
Personal data processed in connection with returns and complaints is handled in accordance with Regulation (EU) 2016/679 (GDPR). For details, please refer to our Privacy Policy.